Half Three is a small-batch home bakery, and every box is baked to order. There's no stockpile, no sitting around on a shelf and no guessing how many to make. When you place an order, that batch is made fresh for you.

Each batch of dough is mixed and shaped by hand, then rested in the fridge for 48 hours before baking. It's a three-day process and that slow rest is what gives our cookies their depth of flavour and chewy texture - it's not a step we're willing to skip.

You can place an order at any time. Orders placed by Sunday 12pm are baked fresh and dispatched on Thursday. Orders are sent via Royal Mail Tracked 24 with a delivery aim of Friday, or via Special Delivery Guaranteed for delivery by 1pm on Friday. Local delivery orders (selected WD postcodes) are delivered on Thursday.

Missed the cutoff? Orders placed after Sunday 12pm will be baked and delivered the following week. If a product is showing as sold out, check back on Sunday after 12pm as we restock weekly.

We bake fresh to order each week using freshly-made dough, so quantities are limited. If a product is showing as sold out, check back on Sunday after 12pm - we restock weekly.

All orders are dispatched on Thursdays.

Royal Mail Tracked 24 orders have a delivery aim of Friday.

Special Delivery Guaranteed orders are delivered by 1pm on Friday with a signature on delivery.

Local delivery orders (selected WD postcodes) are delivered on Thursday.

Orders of more than 6 boxes may arrive as separate parcels.

Orders placed by Sunday 12pm are dispatched that week.

Orders placed after Sunday 12pm are dispatched the following week on Thursday.

Half Three cannot accept liability for delays once an order has been dispatched, but we'll always do our best to help resolve any issues.

Not currently. All orders are dispatched weekly on Thursdays — Royal Mail Tracked 24 orders have a delivery aim of Friday, Special Delivery Guaranteed orders are delivered by 1pm on Friday, and local deliveries arrive on Thursday.

If you're ordering for a particular occasion, we'd recommend choosing Special Delivery Guaranteed by 1pm for the certainty of delivery.

Place your order by Sunday 12pm to make sure it's dispatched that week. Please note that orders of more than 6 boxes may arrive as separate parcels.

Royal Mail Tracked 24: delivery aim Friday. £4.95.

Special Delivery Guaranteed by 1pm: delivered Friday by 1pm with signature. £15.45 for 1 box, £21.95 for 2–6 boxes. We'd recommend this if your cookies are for a specific occasion or you need certainty about delivery.

Local delivery (selected WD postcodes): delivered Thursday. £2.

Orders of more than 6 boxes may arrive as separate parcels.

We deliver across mainland UK via Royal Mail Tracked 24. We also offer local delivery to selected WD postcodes in Hertfordshire for £2.

For posted orders, you'll receive a dispatch confirmation email with your tracking number as soon as your order leaves us. If you've chosen Special Delivery Guaranteed, your order also requires a signature on delivery.

For local deliveries, we'll drop your cookies to your door on Thursday afternoon — if you're not in, we'll leave them in a safe place. Please let us know your preferred safe place at checkout.

We don't offer collection, but if you're in selected WD postcodes in Hertfordshire we deliver locally on Thursday afternoons for £2. This option will show at checkout if your address is eligible.

Yes. Our gift cards come in £10, £20, £30 and £50 amounts and are sent by email, either to you or straight to the person it’s for, on a date you choose. They can be spent on any of our boxes and towards delivery, and are valid for 12 months from purchase.

Email hello@halfthree.co.uk with your order number and a photo of the outside packaging and your cookies. We’ll sort it.

Your cookies are best enjoyed within 5 days of dispatch (Thursday), with each cookie labelled with a best before date.  Store in a cool, dry place in the clear bags the cookies arrived in.  For the best experience, eat immediately (and why wouldn’t you!)

Yes, absolutely - they freeze well. Keep the cookies sealed in their bag if possible, place in an airtight container and freeze for up to 3 months. To enjoy from frozen, leave at room temperature for a couple of hours to defrost fully.

All allergens are listed on each product page and on the packaging itself. Our cookies contain wheat, eggs, milk, and soya. Some contain nuts and other allergens - please see individual product listings. Everything is made in a kitchen that handles all 14 major allergens so we cannot guarantee that any of our products are free from allergens. We do not recommend our cookies for anyone with severe allergies.

Not at the moment, but it's something we'd love to explore in the future. All of our cookies contain wheat, eggs and dairy, and most contain soya. Full allergen and ingredient information is listed on every product page.

Half Three holds a 5-star food hygiene rating from the Food Standards Agency, the highest rating possible. We are a registered food business and inspected by the local authority.

All cookies are baked fresh to order. As our products are perishable, we're unable to accept returns or offer refunds. In the event that you receive an incorrect or damaged order, please contact us within 24 hours of delivery with your order number, description and photos and we’ll make it right.